Terms of Use

GENERAL

The use of the electronic pages and services provided to the visitor/user by the website https://kararbo.gr/ owned by “Kararbo”, hereinafter “the company”, requires your unconditional agreement with the following terms of use, which apply to the entire content of this website. Therefore, the visitor/user must read these terms carefully before using the website services and if he/she does not agree, he/she must not use the services and its content. The visitor/user is requested to check the content of the terms of use for any possible changes. Continued use of the website https://kararbo.gr/ even after any changes means the visitor/user’s unreserved acceptance of these terms.

GENERAL TERMS

The purpose of our company is to provide the best possible service to our customers. This e-shop enables both our customers and all Internet users to be immediately informed about the products offered by our company, as well as to make their purchases electronically.

COPYRIGHT

Intellectual property rights and trademark

The entire design of the website’s web pages, the text, the graphics, the selection and the arrangements thereof, constitute the intellectual property of our company and are protected under the relevant provisions of Greek law, European law and international conventions. All rights reserved, any text or image or trademark is registered and is used in this online store, with the permission of their respective owners.

PERSONAL DATA PROTECTION

You can see how we use your information in our Privacy Policy. The use of the websites and services provided to the visitor/user by the website https://kararbo.gr/ requires their unconditional agreement with the terms stated therein.

PERSONAL DATA PROTECTION STATEMENT

In order to carry out any transaction through our company’s online store and to place orders for its products, the disclosure of some personal information of the customer will be requested. When placing an order, you will be asked for your full name, the shipping address for the products, the billing address for the order (if it is different from the shipping address), the billing information (if payment by invoice has been selected), a contact telephone number, your electronic address (e-mail) and in cases where payment is made via credit card, the number, expiration date of the card and the three-digit security code.

CAN MY INFORMATION BE DISCLOSED TO THIRD PARTIES/OTHER COMPANIES?

This data is processed by the company in compliance with the EU Data Protection Directive of 1995 (DPD), as well as the EU General Data Protection Regulation (GDPR) with effect from 25 May 2018. For more details, please refer to the Privacy Policy of this website. Credit card details are not stored on the company’s storage media during the transaction.
Our company uses the information you provide to us when you submit the form electronically to contact you regarding

  1. delivery of the order to your location
  2. for confirmation and identification of the customer in any necessary case
  3. for new or alternative products offered by our company
  4. special offers and news on our site

Your registration of your personal data means that you consent to this data being used by our company for the reasons stated in the Personal Data Protection Statement (Privacy Policy).

SAFETY

The SSL (Secure Sockets Layer) protocol is currently the global standard on the Internet for certifying websites to Internet users and for encrypting data between Internet users and web servers. An encrypted SSL communication requires that all information sent between a client and a server be encrypted by the sending software and decrypted by the receiving software, thus protecting personal information during transmission. In addition, all information sent with the SSL protocol is protected by a mechanism that automatically verifies whether the data has been changed during transfer.
Additionally, personal security is the password you provide when you become a member of the website https://kararbo.gr/.
In order to present any of your personal information, you must first provide your username and password. For this reason, you must keep these details safe so that they do not fall into the hands of third parties. We also advise you to create passwords using symbols along with alphanumeric characters.
Finally, we would like to remind you that credit card details are not stored on the company’s storage media during the transaction. All transactions you make through https://kararbo.gr/ are governed by International and European law, which regulates issues related to electronic commerce, as well as by the Consumer Protection Law (Law 2251/1994), which regulates issues related to distance selling.

MERCHANDISE ITEMS – AVAILABILITY – FEATURES

The products available for sale, their features, prices and available stock, are located at the electronic address https://kararbo.gr/ and are accessible to everyone. Users can search for more information about each product by clicking on the product icon.
Our company guarantees timely information to customers regarding the availability or non-availability of products, but bears no responsibility for their availability.
Our company makes every effort every day to provide all the required information for each product (technical characteristics, prices, etc.). However, in order to limit any errors, we would recommend that you contact us before completing any purchase in cases where the prices or any other feature of the product is beyond the usual and reasonable.
The prices listed in the relevant catalogs next to each product include the price that includes the applicable VAT. In certain areas of Greece where reduced VAT rates apply and if your purchase is made with an invoice, the product prices are lower than those listed at the reduced VAT rate.
Our company reserves the right to adjust the prices of its online store, without being obliged to inform the consumer public.

ORDERING PRODUCTS AND CONSUMER PROTECTION

Orders through the online store https://kararbo.gr/ constitute distance selling contracts, which are governed by the legislative framework of Law 2251/1994 (as currently in force) and the amendments referred to in Presidential Decree 131/2003 (Government Gazette A’ 116/16.05.2003)and Decision 31619 Official Gazette 969/22.3.2017 as well as the adaptation of Greek legislation to Directive 2011/83/EU of the European Parliament and of the Council of 25 October 2011 on consumer rights, amending Council Directive 93/13/EEC and Directive 1999/44/EC of the European Parliament and of the Council and the repeal of Council Directive 85/577/EEC and Directive 97/7/EC of the European Parliament and of the Council, which was published in the Official Journal of the European Union, number L 304 of 22.11.2011 as it entered into force on 13/06/2014.
The user has the right to conclude a valid order through the online store, provided that he is legally competent in compliance with the provisions of the Greek Civil Code (provided that he has reached the age of eighteen and is not under legal guardianship regarding the conclusion of a sales contract). Orders can also be placed by legal representatives of legal entities. Our company reserves the right to claim a refund from the supervisor or guardian of any orders placed by legally incompetent persons.

PLACE AN ORDER THROUGH THE ONLINE STORE

To place an order in our online store, you will need:

  1. Completing the special form with the necessary information for concluding the sales contract.
  2. Unreserved acceptance of the terms of the sales contract and the terms of use, in particular the collection and, where required, the use of personal data.

On all pages of the online store https://kararbo.gr/ and next to each product available for purchase, there is an add to cart button. Navigate to our online store and add the products you wish to purchase to your cart.
To continue your shopping, select from the main categories the one that contains the next item you are looking for and add it to your cart as well. When you have completed the process of adding products, press the “Proceed to checkout” button. In order to order, it is not necessary to be a member of the online store https://kararbo.gr/, but we would advise you to become a member, as the whole process will be much easier in any future use of our online store. Fill in the form with the username and password you provided during your registration and select “LOGIN” in the members area.
If you are not a member, click the create a new account button and fill in the new member registration form with an active e-mail account. The e-mail you provide must be valid because our communication will also be via the e-mail you provided during your registration. Even if you do not become a member, you will be asked for personal information such as: billing and shipping address, e-mail, contact phone number, information necessary for the conclusion and completion of the contract between the two parties.
In the event that any issues arise with your order, we will contact you using the information you have provided us.
In case you do not receive a relevant e-mail confirming your order or our notification by phone, it is your obligation to inform us without delay, as there may be a problem with the contact information you have provided. Our company bears no responsibility.

Order Process

The order is completed in 5 steps:

  1. Identification (Ability to log in, register or continue as a guest)
  2. Billing and shipping address
  3. Choose shipping method
  4. Select payment method
  5. Confirmation and registration of the order

in case you have incorrectly entered your contact information, resulting in it not being possible to contact you.

PAYMENT METHODS

Payment methods are explicitly stated on the order completion page.

RETURNS / CHANGES / CANCELLATIONS

Returns Policy

The terms and conditions described in this policy apply to all products purchased in Greece through the online store https://kararbo.gr/.

Order cancellation

When you place your order through the online store https://kararbo.gr/, you have the option to cancel your order within the same day you placed the order.
For any return of your products, you can send us your request in writing by e-mail to info@kararbo.gr. For any information you need, you can contact us by consulting the contact details on our site. The products you want to return must be in excellent condition, with closed packaging. You are responsible for the cost of returning the products unless the product is covered by warranty due to a manufacturing defect. In case you open the product packaging, you must ensure that it is returned in perfect condition, together with all parts and accessories that it consists of.
You agree to take care of the condition of the returned products from the moment they are delivered to you until the moment you deliver them to our store or to the shipping company or courier company.
Our company is not responsible for defects or poor quality of the products it provides to its customers. All products are received from suppliers packaged. In the event that a defective product is proven to be found in the delivered products, you retain the right to return and replace it at our own shipping costs.
If they are not returned within 15 days, then our company may not accept any return or replacement of the product. In any case, the maximum return period for replacement may not be extended beyond fifteen (15) calendar days from the date of receipt.
In addition to the rights provided by the returns policy, all rights applicable to consumers under existing provisions and laws relating to the sales contract are recognized in any case, as well as any rights arising in relation to the product warranty terms.

Transportation of returned products

In case you wish to return goods due to a change of mind, you will be charged the direct cost of returning the products. The returned products can only be received from the address you had originally stated for their shipment and which you have indicated to us in writing.
You agree to provide our company with as many details as possible about the address for receiving the goods, for example floor, difficulties in accessing the carrier/courier, existence of an elevator, narrow stairs, etc., in order to facilitate the collection process from the location you indicate to us. You agree that there will be appropriate access to the location for the collection of the returned goods.
If the carrier/courier considers that receiving the products from the location you indicate may cause damage to your property, they will inform you verbally and record this on the receipt form. You may instruct the cooperating transport company/courier to collect the products despite this instruction, however we will not be responsible for any damage that may be caused to your property or the goods since the collection of the products will be done with due care and attention.
You agree to give the partner all products you wish to return, including all parts and accessories that make them up. Upon receipt of the returned products from the carrier, you will sign a receipt form to certify that delivery to the carrier has been made. The receipt form will be provided to you by the associated carrier/courier.
If you are unable to be present when you receive the goods from the premises, you may designate a representative to undertake this process on your behalf. This representative must be an adult and capable of supervising the receipt of your products on your behalf.

Refund of value of returned products

If you meet the return conditions, we will refund you the amount corresponding to the value of the goods you are returning in the same way you made the original transaction unless you wish to use another return method, for which you must inform us in writing.
The refund of the returned products will be made as soon as possible. In any case, it will be made after you have informed us in writing of the request to return the products and we have accepted their return, as well as after the products have been delivered to the cooperating transport/courier company.
Exceptions to the right of withdrawal
The right of withdrawal does not apply in the following cases:

  • the supply of goods manufactured according to the specifications set by you as a consumer or clearly personalized (Private Label Products)
  • the supply of goods which, after delivery, due to their nature, are inseparably mixed with other elements

VARIOUS

  • Force majeure: If for reasons of force majeure (e.g. bad weather conditions, strikes, etc.) it is not possible for us to deliver the products to you within the specified time, we will inform you by phone or via e-mail, in order for you to indicate to us whether you wish, under these circumstances, to complete your order.Our company bears no responsibility for any situation beyond its own fault and will do everything humanly possible to best serve you.
  • In cases where you have placed an online order and upon receipt you find that one or more products are missing from the total order, please contact us so that we can arrange all the necessary details and send you the products that you did not receive at no additional charge.
  • Modification of the terms of this: Our company reserves the right to modify or renew the terms and conditions of transactions. It undertakes the obligation to update this text for any change or addition to the terms.
  • In case of non-receipt of the ordered goods (and if a long period of time has passed since the order was placed), please contact our company. For your best and fastest service, we would recommend that you mention the special order code that has been sent to the e-mail address you provided when placing your order.

According to Directive 2013/11/EC, which was incorporated into Greek legislation with Joint Decision 70330/2015 and Decision 31619 Government Gazette 969/22.3.2017 (article 8), the possibility of electronic resolution of consumer disputes through the Alternative Dispute Resolution procedure is provided for throughout the European Union. If the Customer has a problem with a purchase made from the Online Store and resides in the EU, he can use the website https://webgate.ec.europa.eu/odr/main/?event=main.home.show for out-of-court settlement of the dispute.